Frequently Asked Questions
11bdt FAQ — Answers to All Your Questions
From opening an account to depositing via bKash, claiming bonuses, and responsible gaming — find clear answers to any question about 11bdt right here.
11bdt is a safe and convenient online gaming platform for players in Bangladesh. Whether you are new or experienced, questions often come up about creating an account, depositing or withdrawing via bKash and Nagad, claiming a welcome bonus, or playing games on mobile. In the five sections below we have provided detailed answers to the most frequently asked questions. If you cannot find an answer, our 24/7 live chat support is always ready.
Account and Registration
Questions about opening an account, logging in, and identity verification.
To open an account at 11bdt, you need an active mobile number and you must be at least 21 years old. Just fill in your name, mobile number, and a strong password on the registration form and your account will be ready within minutes. Each person may open only one account.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If the problem persists, contact our 24/7 live chat support team — they will assist you in Bengali.
No, under 11bdt rules each person may open only one account. Creating multiple accounts using the same device or the same payment method is strictly prohibited, and any such accounts may be permanently closed.
Before large withdrawals or accessing certain promotional benefits, 11bdt may request identity verification in some cases. This is to ensure the security of your account and fair play. The verification process is quick and straightforward — the support team will guide you through every step.
For security reasons, the registered mobile number cannot be changed directly. If needed, please contact us via live chat. The support team will assist you through an identity verification process. All changes are recorded and protected with SSL encryption.
Deposits and Withdrawals
All questions about bKash, Nagad, Rocket, and bank transfers.
Deposits via bKash are usually instant — in most cases your 11bdt account balance is updated within seconds. The minimum deposit amount is ৳100. If there is a delay for any reason, contact live chat with a screenshot of the transaction.
Yes, you can deposit funds at 11bdt via bKash, Nagad, Rocket, and Upay, as well as bank transfer. The minimum deposit amount for each method is ৳100. Deposits via mobile banking are generally processed the fastest.
Withdrawal requests are generally processed within 1 hour. The minimum withdrawal amount is ৳800. Most requests are processed even faster once security verification is complete. Withdrawals are returned to the same method used for the deposit.
11bdt does not charge any additional fees of its own for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may deduct their own transaction charges — this depends directly on their policies. Bank charges may also apply for bank transfers.
Daily and monthly withdrawal limits depend on your account's VIP tier and verification status. Diamond members receive the highest limits. Contact our live chat to find out your exact limits — the support team will provide details specific to your account.
First, confirm the transaction in your mobile banking app. Then wait 5–10 minutes. If the balance still has not appeared, contact 11bdt live chat with the transaction reference number or a screenshot. We will resolve the issue promptly.
Games and Gameplay
Questions about cricket betting, slots, live casino, and mobile gaming.
To place bets on BPL matches and other international cricket events at 11bdt, you must have a balance in your account. Go to the cricket section and select the match and market of your choice (match winner, toss, run totals, etc.). Enter the amount on the bet slip and confirm. You can also place live bets after a match has started.
RTP (Return to Player) is a statistic that indicates the average percentage a game returns to players over the long term. A higher RTP means a higher average return, but the outcome of each spin is completely random. 11bdt offers games from verified providers such as Pragmatic Play, PG Soft, and JILI, which ensure fair play.
Absolutely. 11bdt is fully mobile-friendly. You can access the site from the browser of any Android or iOS device and play all games — no separate app download is required. Cricket betting, slots, and live casino are all equally enjoyable on mobile.
The live casino section of 11bdt features games from Evolution Gaming, Ezugi, and other top providers. You will find live roulette, baccarat, blackjack, Sic Bo, and various game shows. You can experience real-time play with real dealers.
Aviator by Spribe is a crash-style game. A plane takes off and a multiplier gradually increases. If you "cash out" before the plane crashes, you win your bet multiplied by the multiplier. If you wait too long or cash out after the crash, the bet is lost. It is a fast and exciting game.
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements, and the VIP program.
11bdt offers new members a 150% bonus on their first deposit, up to ৳15,000. After opening your account, the bonus is automatically added to your account when you make your first deposit. For example: depositing ৳5,000 gives you a ৳7,500 bonus — bringing your total balance to ৳12,500.
The wagering requirement for the welcome bonus is 25x. This means you need to complete bets totalling 25 times the bonus amount before the bonus winnings become withdrawable. For example, for a ৳7,500 bonus you would need to wager a total of ৳187,500. The time limit for meeting the requirement will be stated in your account.
11bdt's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. By playing regularly and through betting activity, you can gradually move up to higher tiers. At the Diamond level you can earn up to 1.0% cashback per week. Exclusive benefits and personal support are available at every tier.
At the Bronze tier you can receive up to 0.2% cashback per week. Silver offers 0.4%, Gold 0.6%, Platinum 0.8%, and the top Diamond tier offers 1.0% weekly cashback. Cashback is automatically added to your account every week.
In general, bonus balance can be used across most games at 11bdt, but specific promotions may have separate terms for certain games or sections. The detailed terms of each bonus are clearly stated on the promotions page or in the bonus section of your account. If in doubt, confirm via live chat.
Safety and Responsible Gaming
Questions about age limits, self-exclusion, data protection, and support.
11bdt is strictly for players aged 21 and over. During registration you must confirm that you are at least 21 years old. Creating accounts for minors is strictly prohibited, and accounts that cannot prove the required age during verification may be closed.
Yes, 11bdt places the highest priority on responsible gaming. You can request an account break for a set period or a permanent self-exclusion at any time by contacting live chat or emailing [email protected]. We guarantee prompt action.
11bdt uses SSL encryption technology to keep all transactions and personal data secure. Your information is never sold or shared with third parties. Our systems are under continuous security monitoring.
If you feel that gaming is having a negative impact on your daily life, family, or financial situation — take note. Spending beyond your set budget, placing more bets to recover losses, or being unable to stop gaming can be signs of addiction. Visit our responsible gaming page for detailed information and support links.
The 11bdt support team is active 24 hours a day, 7 days a week. You can speak in Bengali directly via the site's live chat — this is the fastest method. You can also reach us by email at [email protected]. There is no phone or WhatsApp number.
Still have questions?
Our 24/7 Bengali live chat support is always by your side. Get help in moments on any topic — gaming, payments, or your account.