11bdt Privacy Policy

This Privacy Policy ("Policy") applies to the 11bdt platform and its related services. When you use the 11bdt website, register an account, or use any of our services, you are considered to have agreed to the terms of this Policy. This Policy describes in detail what personal information we collect, how we use it, and under what circumstances we share it with third parties.

For the purpose of registration and providing services on the 11bdt platform, we collect the following types of information:

1.1 Personal Identity Information

During the account registration process, we collect your full name, date of birth, email address, and your preferred payment method details. This information is essential for verifying your identity and providing you with accurate services.

1.2 Financial Information

To process deposits and withdrawals, we store relevant details of your bKash, Nagad, Rocket, Upay, and bank accounts. However, your full payment PIN or password is never collected or stored.

1.3 Identity Verification (KYC) Information

When financial transaction limits are reached or for security reasons, we may collect a copy of your National Identity Card (NID) or passport. This information is used solely for security and fraud prevention purposes.

1.4 Technical Information

Information automatically collected while browsing the website includes:

• IP address and device information
• Browser type and version
• Operating system information
• Date and time of website access
• Cookie and session data
• Page view history and click patterns

1.5 Gaming Activity Information

We store your gaming history, bet amounts, win/loss records, and patterns of platform use. This information helps ensure responsible gaming and allows us to provide you with better services.

11bdt uses your collected information for the following legitimate purposes:

• Completing account registration and identity verification
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and rewards
• Ensuring platform security and fraud prevention
• Detecting unusual activity on your account
• Operating 24/7 customer support and live chat services
• Meeting regulatory requirements and legal obligations
• Improving service quality and developing new features
• Monitoring responsible gaming and providing support
• Displaying personalized experiences and relevant offers

We never sell your information to third-party advertisers. The use of information is always limited to the purposes stated in this Policy.

11bdt may share your personal information with third parties only in the following specific circumstances:

3.1 Service Partners

We use trusted third-party services for payment processing, identity verification, and managing technical infrastructure. These partners will only receive the information necessary for their specific tasks, and they operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be legally required to disclose necessary information in response to a court order, government investigation, or a valid request from a law enforcement agency. In such situations, we always aim to provide only the minimum information required.

3.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to assist in investigations related to online fraud, money laundering, or any other illegal activity.

We use cookies and similar technologies on the 11bdt website to improve your experience and ensure service quality.

4.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, carry out security checks, and save your preferences. Disabling these cookies may prevent the website from working correctly.

4.2 Analytical Cookies

These cookies are used to analyze user behavior on the website and monitor the number and type of page visits. This information helps us improve our services. These cookies do not contain any personally identifiable information.

4.3 Functional Cookies

These cookies are used to remember your preferred language, interface settings, and other personalization options, so you do not have to change your settings on every visit.

You can manage cookies from your browser settings. However, disabling all cookies may cause some features of the website to not work properly.

To ensure the security of your personal information, 11bdt uses the highest industry-standard technology and methods:

• SSL/TLS Encryption: All data transfers between your browser and our servers are completed through encrypted connections.
• Encrypted Storage: Sensitive information stored on servers is protected by strong encryption algorithms.
• Access Control: Only authorized staff can access your information on a need-to-know basis.
• Regular Security Reviews: Our systems undergo regular security audits and vulnerability testing.
• Firewall and Intrusion Detection: Advanced technical barriers are used to prevent unauthorized access.
• Staff Training: All our staff receive regular training on data protection and privacy.

Although we take the highest security measures, no method on the internet is one hundred percent secure. Therefore, keep your account password confidential and avoid logging in on unfamiliar devices.

11bdt retains your information only for as long as necessary. Data retention periods are determined as follows:

• Active Account Information: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a defined period after account closure in accordance with legal and regulatory requirements.
• Identity Verification Documents: Retained until applicable legal obligations are fulfilled.
• Gaming Activity Logs: Retained for the period necessary for responsible gaming and fraud prevention purposes.
• Cookie Data: Automatically deleted at the end of a session or after a set period, depending on the type of cookie.

Once the defined retention period has passed, we delete your information or permanently anonymize it using secure methods.

You have the following rights over your personal information, which we respect and uphold:

7.1 Right to Know

You may ask at any time what information we hold about you, why we hold it, and how we use it. We are obliged to provide complete information within a reasonable time.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can contact us to request a correction.

7.3 Right to Deletion

In certain circumstances, you may request the deletion of your personal information. However, this right may have some limitations in cases of legal obligations or active transactions.

7.4 Right to Object to Processing

You may object to marketing communications or unnecessary data processing. We will consider your objection and take the necessary steps.

To exercise any of the above rights, contact our support team via live chat or email: [email protected]

11bdt strictly prohibits account registration and use of services by anyone under the age of 21. We do not intentionally collect any personal information from minors.

An age verification process is completed at the time of account registration. If we receive information indicating that a user is under 21 years of age, we will immediately close that account and delete the associated information.

11bdt reserves the right to amend this Privacy Policy at any time due to business changes, addition of new services, technological developments, or legal changes.

For significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the website
• Sending an update notification to your registered email
• Changing the "Last Updated" date at the top of this page

Continued use of the website after any changes will be taken as your acceptance of the updated Policy. Therefore, it is recommended that you review this page regularly.

If you have any questions, complaints, or requests related to your information regarding this Privacy Policy, please contact us:

Our privacy team generally aims to respond to your request within business days. Complex requests may take a little longer, but we will keep you regularly updated on the progress.

For more related information, visit our Terms and Conditions and Responsible Gaming pages.